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PRIVACY POLICY

Last Updated: Nov 22, 2024

UMUT DEMIRCI ("Company," "we," "us," or "our"), a sole proprietorship operating in Türkiye. This Privacy Policy explains how we collect, store, use, and share ("process") your personal information when you use our services ("Services"). These include but are not limited to:

  • Downloading and using our mobile app, Realornot, or any other applications linking to this Privacy Policy.
  • Interacting with us through sales, marketing, or events.

Questions or Concerns?

We encourage you to read this Privacy Policy to understand your rights and choices. If you do not agree with our practices, please refrain from using our Services. For further clarification, feel free to contact us at hello@soulware.app

KEY HIGHLIGHTS

This summary outlines the core elements of our Privacy Policy.

  • What personal information do we collect? We may collect personal information based on your interactions with Realornot, including the features you use and the choices you make.
  • Do we process sensitive personal information? No, we do not process sensitive personal data.
  • Do we receive third-party information? We do not collect any information from third parties.
  • How do we use your information? Your data is processed to deliver, improve, and secure our Services, communicate with you, and comply with legal obligations.
  • When and with whom do we share your data? We may share information with certain third parties under specific circumstances.
  • How do we ensure your information is safe? We use advanced technical and organizational measures to protect your data.
  • What are your rights? Depending on your location, you may have specific rights regarding your personal information.
  • How can you exercise your rights? The simplest way to exercise your rights is to contact us directly.

TABLE OF CONTENTS

  1. INFORMATION WE COLLECT
  2. HOW WE PROCESS YOUR INFORMATION
  3. LEGAL BASES FOR PROCESSING YOUR INFORMATION
  4. SHARING YOUR PERSONAL INFORMATION
  5. OUR POLICY ON THIRD-PARTY WEBSITES
  6. USE OF COOKIES AND TRACKING TECHNOLOGIES
  7. INTERNATIONAL DATA TRANSFERS
  8. DATA RETENTION POLICY
  9. SECURITY MEASURES
  10. DATA COLLECTION FROM MINORS
  11. YOUR PRIVACY RIGHTS
  12. DO-NOT-TRACK FEATURES
  13. POLICY UPDATES
  14. CONTACT INFORMATION

1. INFORMATION WE COLLECT

Information You Provide Directly

In Summary: We collect personal data that you voluntarily share with us.

We collect information you provide when expressing interest in our Services, engaging in activities on our platforms, or reaching out to us directly.

  • Personal Details You Share: Images and related text for generating personalized responses, your name and email address if you contact us.
  • Sensitive Information: We do not process sensitive data.
  • Payment Information: If you make a purchase, payment information is securely stored by Apple and Google.
  • App-Specific Data: Device ID, model, operating system, browser type, IP address, push notifications.

Disclaimer on Uploaded Data

"Any data, including text, images, or other content uploaded by users, remains the property of the user. We do not claim ownership of such content and do not accept liability for its accuracy, legality, ethicality or misuse by third parties."

Automatically Collected Data

In Summary: Some information, such as device and browser details, is automatically gathered.

  • Log and Usage Data: IP address, browser type, usage timestamps, and error reports.
  • Device Data: Hardware specs, carrier information, and system configurations.
  • Location Data: GPS-based or inferred location data, depending on your device settings.

2. HOW WE PROCESS YOUR INFORMATION

We handle your information to deliver, enhance, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements.

  • Providing Services: We use your data to deliver requested services efficiently.
  • Customer Support: Your information helps us respond to inquiries and resolve issues.
  • Administrative Communications: We may send you updates about our Services.
  • Order Management: We process data to manage your orders, payments, returns, and exchanges.
  • Feedback Requests: Your information may be used to request feedback.
  • Service Security: We process data to maintain the security of our Services.

3. LEGAL BASES FOR PROCESSING YOUR INFORMATION

We process your personal data only when we have a valid legal basis, such as your consent, a legal obligation, a contractual requirement, or a legitimate business interest.

If You Are in the EU or UK

  • Consent: Processing occurs with your permission, which you can withdraw at any time.
  • Contractual Obligations: We process data to fulfill contracts with you.
  • Legitimate Interests: Data may be used to pursue our business objectives.
  • Legal Obligations: Data may be processed to comply with laws.
  • Vital Interests: We process information to protect the safety of individuals.

4. SHARING YOUR PERSONAL INFORMATION

We share information only in specific situations and with authorized parties. These include:

  • Cloud Computing Providers
  • Communication Tools
  • Payment Processors
  • Analytics Platforms
  • Website Hosting Services

5. OUR POLICY ON THIRD-PARTY WEBSITES

We are not responsible for the privacy or security of information you provide to third parties that are not affiliated with our Services, even if they are linked to or advertised within our platform.

6. USE OF COOKIES AND TRACKING TECHNOLOGIES

We may utilize tools like cookies, web beacons, and pixels to enhance user experience and gather data.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred, stored, and processed in countries outside your own. Our servers are located in the United States.

8. DATA RETENTION POLICY

We retain your information only for as long as necessary to fulfill the purposes outlined in this notice or as required by law.

9. SECURITY MEASURES

We employ robust security measures to protect your personal data but cannot guarantee absolute security. We have implemented industry-standard technical and organizational safeguards.

10. DATA COLLECTION FROM MINORS

We do not knowingly collect or market to individuals under 18 years old. Our Services are not intended for children under 18. If you believe we may have collected information from someone under 18, please contact us immediately at hello@soulware.app.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have enhanced rights to access and control your personal data:

  • Access: Request access to and a copy of your personal information.
  • Rectification or Deletion: Request correction or deletion of your data.
  • Restriction: Request limited processing of your information.
  • Data Portability: Request your data in a transferable format.
  • Objection: In some cases, object to the processing of your personal information.

12. DO-NOT-TRACK FEATURES

We currently do not respond to Do-Not-Track (DNT) signals due to the absence of a standardized technology.

13. POLICY UPDATES

We update this Privacy Policy as needed to remain compliant with applicable laws and regulations. When this policy is updated, the new version will display an updated "Revised" date.

14. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please reach out to us via:

Email: hello@soulware.app